Field Services Technician- Poland

WE ARE SKYTREE

Skytree enables a transition to a world with cleaner Air for everyone. We do this by developing and deploying smart technology that captures atmospheric carbon dioxide, enabling its use or storage to combat climate change and aid society and businesses around the world.

Born out of the European Space Agency (ESA), we are a global team of highly talented scientists, engineers and business professionals, supported by an experienced management team. Our working culture is based on a dynamic and smart approach to business with an open and understanding attitude to others and a desire to expand the boundaries of what is possible.

As we enter a new phase of growth, we are looking for a driven Field Services Technician based in Poland, to continue this journey with us.

Take a moment to read more about our values and life at Skytree on our Careers Page.

Ready to make your mark on the world of CO2? Then read on!

THE ROLE

As Field Services Technician- Poland, you will be tasked with ensuring Skytree’s products (Direct Air Capture Machines) are supported and maintained effectively and efficiently on a national and international scale through our Uptime Assurance SLA’s and a network of internal technicians and external services support companies. This is an exciting and challenging role where you will be based in the Katowice/Myslowice area and will be responsible for providing technical support, maintenance, and troubleshooting services on-site, directly at the location of our equipment across Europe, as well as providing support and guidance to customer technical teams.

Customer satisfaction and delight will be at the forefront of everything you do as well as maintaining high excellence standards. Overall, you will be responsible for executing maintenance, repairs and support activities to achieve uptime assurance to our customers. This role sits in Poland, will report into the Field Service Manager- EU.

YOU’LL MAKE AN IMPACT BY

• Conducting routine inspections, cleaning, and maintenance on DAC machines to ensure optimal performance and longevity. This includes checking for leaks, corrosion, wear and tear, cleaning and maintaining filters, fans, and other components, and replacing worn or damaged parts as necessary.

• Diagnosing and repairing mechanical, electrical, and hydraulic issues that may arise in DAC machines. This involves using diagnostic tools and equipment to identify the root cause of problems, repairing or replacing faulty components, troubleshooting and resolving control system malfunctions, and identifying and addressing recurring issues.

• Traveling to customer sites to perform maintenance, repairs, and troubleshooting activities on DAC machines. This includes coordinating with customers to schedule service appointments, working efficiently and effectively to complete service tasks in a timely manner.

• Providing technical assistance and support to customers over the phone and in person. This involves responding promptly to customer inquiries, resolving issues in a professional and timely manner, and assisting customers with operating and maintaining DAC machines.

• Maintaining detailed records of maintenance activities, repairs, and troubleshooting efforts. This includes completing service reports, ensuring accurate and up-to-date documentation of machine history and maintenance records.

• Conducting testing of new units and equipment, identifying issues that may arise, and collaborating with engineers and manufacturing teams in our facilities when required.

• Adhering to all safety protocols and regulations, including OSHA standards and company safety policies. Using appropriate personal protective equipment (PPE) when working on or around DAC machines.

• Ensuring compliance with Skytree QHSE standards through regular audit of technical staff and service partners.

• Reporting safety related issues which occur and ensure the team takes corrective action to prevent recurrence.

WHAT WE ARE LOOKING FOR

• Technical diploma or equivalent experience in the relevant field (e.g., mechanical, electrical).

• Minimum of 2 years of experience in field service or a related field.

• Certification in relevant technical areas (e.g., HVAC, refrigeration) is a plus.

• Strong mechanical, electrical, and hydraulic troubleshooting skills.

• Ability to read and interpret technical drawings and schematics.

• Excellent problem-solving and analytical skills.

• Proficiency in troubleshooting and problem-solving

• Ability to work independently and as part of a team

• Willingness to travel to various locations including stayover

• Unyielding commitment to excellence, delivering the best possible outcomes for customers

• Great organizational skills, flexibility managing multiple priorities, working to change deadlines and attention to details.

• Familiarity with data analysis and optimization tools is beneficial.

• Strong communication skills in English, Dutch is a plus

• A valid driving license (PL)

Even if you don't meet every single requirement outlined in the job posting, we encourage you to apply anyway. Kindly share your CV and/or cover letter in English. We value different perspectives and believe that diversity drives innovation. Your unique skills and experiences could be exactly what we need to take our team to the next level.

Given the regional coverage requirements, this position requires frequent travel across the EU. It's important to note that our European headquarters offices are located in Amsterdam, and there's an expectation for periodic in-person presence in the office as necessary for meetings, training sessions, or collaborative endeavors.

QUESTIONS?
Need some more info, or simply have a question for us? Don’t hesitate to reach out! Please send an email to wandia.gichanga@skytree.eu and we will get back to you!