Field Services Technician- EU

WE ARE SKYTREE

Skytree enables a transition to a world with cleaner Air for everyone. We do this by developing and deploying smart technology that captures atmospheric carbon dioxide, enabling its use or storage to combat climate change and aid society and businesses around the world.

Born out of the European Space Agency (ESA), we are a global team of highly talented scientists, engineers and business professionals, supported by an experienced management team. Our working culture is based on a dynamic and smart approach to business with an open and understanding attitude to others and a desire to expand the boundaries of what is possible.

As we enter a new phase of growth, we are looking for a driven Field Services Technician- NL, to continue this journey with us.

Take a moment to read more about our values and life at Skytree on our Careers Page.

Ready to make your mark on the world of CO2? Then read on!

THE ROLE

As Field Services Technician- NL, you will be tasked with ensuring Skytree’s products (Direct Air Capture Machines) are supported and maintained effectively and efficiently on a national and international scale through our Uptime Assurance SLA’s and a network of internal technicians and external services support companies. This is an exciting and challenging role where you will be based in the Netherlands and will be responsible for providing technical support, maintenance, and troubleshooting services on-site, directly at the location of our equipment across Europe, as well as providing support and guidance to customer technical teams.

Customer satisfaction and delight will be at the forefront of everything you do as well as maintaining high excellence standards. Overall, you will be responsible for executing maintenance, repairs and support activities to achieve uptime assurance to our customers.This role sits within the Field Operations team and will report into the Field Service Manager- EU.

YOU’LL MAKE AN IMPACT BY

• Assembly & Commissioning: Support the setup, assembly, and commissioning of new DAC machines at customer sites to ensure optimal performance.

• Maintenance and repairs: Inspect, clean, service and troubleshoot DAC machines, addressing leaks, wear, and component replacements on-site.

• Customer Support: Provide remote and on-site technical assistance, resolve issues, and guide customers on machine maintenance and operation.

• Documentation: Maintain accurate records of maintenance, repairs, and troubleshooting in service reports.

• Safety & Compliance: Follow safety regulations, use PPE, ensure QHSE compliance, conduct audits, and report incidents.

WHAT WE ARE LOOKING FOR

• Experience & Education: At least 2 years in operations/service in a hardware company with a technical/diploma or equivalent experience in electrical engineering.

• Technical Skills: Proficiency in troubleshooting, systems automation, industrial machinery, and control systems; knowledge of HVAC and air filtration is a plus.

• Certifications: You are Nen 3140 certified (or its equivalent), Nen 1010 certification (good to have)

• Work Approach: Ability to work independently and in teams, manage multiple priorities, and adapt to changing deadlines with strong organizational skills.

• Travel & Compliance: Willingness to travel, including overnight stays; valid EU visa and driver’s license. 

• Communication & Customer Focus: Strong English communication skills (Dutch is a plus) and a commitment to delivering excellent customer outcomes.

WHAT YOU CAN EXPECT

• An opportunity for professional and personal growth in one of the most innovative climate tech start-ups in Amsterdam!

• A diverse and international team

• A competitive salary aligned with the market, with regular compensation reviews

• A company laptop and SIM subscription

• Travel cost reimbursement (choose from an NS business card, lease bike or 23ct p/km travel allowance)

• 25 vacation days per year, with additional special leave days for life events:-)

• Possibility to take an additional 5 days of unpaid leave each year

• Pension scheme with 5% employer contribution and flexible employee contribution

• Unlimited access to LinkedIn Learning to support your growth

• A (flexible) hybrid working policy where possible

• A cozy office located close to the Science Park train station, also close to the highway

• Access to the Science Park and Amsterdam University cafeterias (and all the great and healthy meal options)

• Fruits and snacks in the office

• A monthly lunch allowance

• Regular social activities hosted by our very own Champagne Committee
  

QUESTIONS?
Need some more info, or simply have a question for us? Don’t hesitate to reach out! Please send an email to wandia.gichanga@skytree.eu and we will get back to you!