Field Services Engineer- CAN

WE ARE SKYTREE

Skytree enables a transition to a world with cleaner Air for everyone. We do this by developing and deploying smart technology that captures atmospheric carbon dioxide, enabling its use or storage to combat climate change and aid society and businesses around the world.

Born out of the European Space Agency (ESA), we are a global team of highly talented scientists, engineers and business professionals, supported by an experienced management team. Our working culture is based on a dynamic and smart approach to business with an open and understanding attitude to others and a desire to expand the boundaries of what is possible.

With our global head office in the exciting Dutch city of Amsterdam, we are entering a new phase of growth in the North American markets. We already have presence and team members in the United States and Canada, which happens to be our North American HQ.

This is a hybrid role that will be based out of our office in downtown Toronto. This role will involve business travel primarily within North- America but also occasionally in Europe. Working across our European and North American teams, this is a truly unique opportunity to join a future global industry leader at an early stage, making a big impact and growing together with the business.

Take a moment to read more about our values and life at Skytree on our Careers Page.

Ready to make your mark on the world of CO2? Then read on!

THE ROLE

As Field Services Engineer- NA, you will be tasked with ensuring Skytree’s products (Direct Air Capture Machines) are supported and maintained effectively and efficiently on a national and international scale through our Uptime Assurance SLA’s. This is an exciting and challenging role where you will be responsible for providing technical support, maintenance, and troubleshooting services on-site, directly at the location of our equipment in Canada and across North America.

Customer satisfaction and delight will be at the forefront of everything you do as well as maintaining high excellence standards. Overall, you will be responsible for the execution of maintenance, repairs and support activities within Canada to achieve uptime assurance to our customers. Reporting to the Field Services Manager- EU, this role will be based in Toronto at our North American headquarters. Regular travel to contractor and customer sites can be expected.

YOU’LL MAKE AN IMPACT BY

• Supporting the installation of new DAC machines as required, ensuring proper setup and configuration. Conducting thorough commissioning procedures to verify optimal operation and performance.

• Developing and improving preventive maintenance schedules to minimize downtime and prolong the lifespan of DAC machines. 

• Diagnosing and resolving technical issues that may arise with DAC machines. This involves identifying faults reported by both the system and raised tickets, identifying trends and root cause analysis to define corrective actions.

• Collecting and analyzing performance data from DAC machines to identify areas for improvement. Implement optimization strategies to reduce downtime and improve efficiency.

• Defining, automating, and analyzing technical processes to improve the performance and reliability of equipment in the field. 

• Developing operational procedures and guidelines to support field operations activities.

• Providing technical training to on-site personnel, empowering them to effectively operate and maintain DAC machines. This includes instructional materials on troubleshooting procedures, safety protocols, and data analysis.

• Offering remote technical assistance when necessary, utilizing teleconferencing and remote diagnostics tools to address issues promptly.

• Promoting and driving continuous QHS&E training to improve troubleshooting skills for field services support.

• Ensuring compliance with Skytree QHSE standards through regular audit of technical staff and service partners.

• Reporting safety related issues which occur and ensure the team takes corrective action to prevent recurrence.

• Conducting After action reviews and finalizing close out reports for both customer and global services function.

WHAT WE ARE LOOKING FOR

• 3+ years’ of experience in operations and/or service in a hardware company with a focus on technical support and troubleshooting.

• Technical diploma or equivalent experience in a relevant field (e.g., mechanical engineering, electrical engineering).

• Knowledge of systems automation and processes.

• Experience with industrial machinery and control systems

• Knowledge of HVAC systems and air filtration technologies is a plus

• Proficiency in troubleshooting and problem-solving

• Ability to work independently and as part of a team

• Willingness to travel to various locations including stayover

• Unyielding commitment to excellence, delivering the best possible outcomes for customers

• Great organizational skills, flexibility managing multiple priorities, working to change deadlines and attention to details.

• Familiarity with data analysis and optimization tools is beneficial.

• Strong communication skills in English.

• A valid driving license (CAN)

Even if you don't meet every single requirement outlined in the job posting, we encourage you to apply anyway. We value different perspectives and believe that diversity drives innovation. Your unique skills and experiences could be exactly what we need to take our team to the next level

Given the regional coverage requirements, this position requires frequent travel within Canada and other countries in North America. It's important to note that our global headquarters offices are located in Amsterdam, and there's an expectation for periodic in-person presence in the Amsterdam office as necessary for meetings, training sessions, or collaborative endeavors.

WHAT YOU CAN EXPECT

• Apart from working with great colleagues and a competitive package, you can also expect these additional benefits:

• An opportunity for professional and personal growth in one of the most innovative climate tech start-ups globally!

• A diverse and international team

• A competitive salary aligned with the market, with annual compensation reviews

• A phone allowance and laptop

• 25 vacation days per year

• Possibility to take an additional 5 days of unpaid leave each year

• A (flexible) hybrid working policy where possible

• We believe in work/life balance and regular social events with a focus on employee engagement opportunities to connect as a team